Scientific management. Studied and broke down all aspects of a job and measured how, particularly in first and second stage things can be done EFFICIENTLY. Resulted in hourly pay, time clocks, pay per unit etc;

Genius behind Ford systematic assembly line

Cheaper by the dozen.

First of the TQM gurus Shewart´s Cycle learning and improvement Statistical Processes Control Methods Plan Do Study Act PDSA

Professor of history, management humorist
Parkinson’s Law: work expands to fill the time available, expenditure rises to meet income

Look – learn – act
build quality in to everything. Japan’s being quicker, better, and cheaper: JUST IN TIME management and TOTAL QUALITY management.

Quality guru
Customers + needs Optimize Minimum inspection helps

Father of value method, value engineering a systematic team approach to improve products
value= worth / cost

Manufacturing and Competitive guru emphasizes the need to get the infrastructure right, breaking away from command and control environments

Quality populist
Conformance to requirements
Prevention is good
Zero defects
Aim for NO mistakes

Quality TQM total quality control and innovation

Lean Manufacturing (Minimize use of resources that do not add value) – so less effort, floor space, time, capital investment. Eliminate waste! THE CLIENT DEFINES VALUE!
* Poka–Yoke mistake proofing
* Kaizen continuous improvement
* Kanban integrated real time supply
* Shingo Production system (as used by Toyota )

Time monkeys: the unique idea that time monkeys attach themselves; throwing time monkeys away – delegating – has very positive effects

Effectiveness and efficiency in organizations. Challenges conventional thinking on change, asking why we are afraid to change.